|Duties & Responsibilities
||BROAD FUNCTION As a direct report to the Assistant Dean of Academic Success, this position manages all aspects of being a student-centered Learner Mentor for each assigned Richard Bland College student in his/her roster. A Learner Mentor fosters a student-centered learning environment to advance the College mission, vision, and strategic goals while acting as an “account manager” for individual students throughout their experience at RBC, functioning as their primary advisor while acting as the expert guide to the “back office” transactions of the institution (Bursar, Financial Aid, and the like) so that they are invisible to the student. Learner Mentors are responsible for compliance with all pertinent policies and regulations, plan-driven resource management, outcomes-based assessment and continuous improvement within their designated area of responsibility. They provide direct service and effective day-to-day oversight of their functional area(s), maintain a consistently high-performance environment and operate effectively within the shared governance structure of the College. Learner Mentors lead by example, represent the College, its values and brand in all behaviors and actions. Learner Mentors work collaboratively with multiple internal and external constituencies that foster student success and contribute to the College mission, vision and goals. This position has direct and-in some cases indirect-supervisory responsibility for part-time staff support positions. JOB RESPONSIBILITIES OF THE LEARNER MENTOR * To assist students with developing an individualized, well-planned academic and personal plan to facilitate each student’s successful choice of transfer institution major and career. * To act as an “academic concierge” that facilitates every “back office” function of the College so that it is invisible to the student, assisting in the successful navigation throughout the College onboarding process and with the appropriate office (Financial Aid, Bursar, Registrar et al) and to appropriate sources of information and services. * To assist students in academic, transfer and career planning * To help students identify a transfer school and major as early as possible in the learner journey * Each Learner Mentor’s roster will be divided into lists of students, with the expectation that the Learner Mentor will have regular contact with their students. Learner Mentors will also meet individually with students requiring more assistance (as often as every week or two) as the key to student success. * To help students plan a suitable schedule of classes throughout their time at Richard Bland College, with the aim of successfully graduating from Richard Bland College in a timely manner * To be knowledgeable about the program(s) for which he/she is advising. * To be familiar with published academic rules and regulations of the College and to maintain an up-to-date academic advising reference file containing current program area, College and transfer institutional partner materials pertinent to advising. * To inform students of degree and transfer requirements. * To communicate and emphasize the responsibility of the student for satisfying applicable degree requirements. * To discuss an individual student’s academic performance and its implications, so that the student may create a revised timeline and plan of action-in order to succeed at Richard Bland College. * To monitor learning systems including Canvas and Dropout Detective and intervene where appropriate with face-to-face meetings and follow-up including documentation. * To utilize university resources, including student information systems and the degree audit system, in the course of advising. * To determine if other advisors or academic tutors are assisting his/her students, and, if so, to coordinate with them regularly. * Lead and manage all essential information, answer questions, counsel and provide problem resolution for new, current, and former students, parents/families, faculty, staff, and other collegiate units in the areas of financial aid, student communications, advising, counseling, tutoring or any business office function. * Work closely with the Marketing and Communications office to ensure that student communications are accurate and timely. * Raises concerns and makes recommendations for continual improvement of policies, procedures, and systems in order to better serve RBC students. * Provide an integrated approach to proactively improve the RBC student experience, respond to issues, assess communication needs and tactics, generate awareness and increase the utilization of divisional programs and services, and plan for future initiatives. * Negotiate escalated student/family situations appropriately. * For each student on the Learner Mentor’s roster, issue periodic surveys to evaluate and assess levels of student service and satisfaction and gather feedback for improvement, both at the conclusion of the onboarding process and also every semester. * Meet regularly with administrative personnel and colleagues to work collaboratively on cross-functional process and projects as applicable. * Analyze and evaluate the current process flows with the intent of advancing efficiencies, utilizing technology and improving service levels to students. * Assist with commencement and other college ceremonies on an as needed basis. * Responsible for planning, executing, and leading a retention plan to meet the goals outlined in in the college strategic plan. * Perform other duties, responsibilities, or special projects as assigned. Required qualifications: * Undergraduate degree from an accredited college or university, with course work in counseling, social work, higher education or other related field. * Demonstrated experience in a secondary or higher education setting as a school counselor, student advisor or similar position. * Effective interpersonal and communication skills, a collaborative working style and the ability to work effectively across functional areas to achieve established goals is essential. * Enthusiastic commitment to the Richard Bland College mission, vision and RBC-19 goals PREFERRED QUALIFICACTIONS: * Master’s degree in counseling, higher education, or related field. * Experience working with at least one of the following; First Year Experience, Tutoring Centers, Orientation, ADA (Americans with Disabilities), Career Advising. * Banner experience.